Refund policy

If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else.

You can return or exchange your purchase for up to 120 days from the purchase date. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging.

Return policy

We want you to be satisfied with your purchases on WhiteGiraffe.

We take pride in the quality of our products and packaging. If you are not satisfied with our service for any reason, you may return products within 14 days of the date of delivery. We will accept back your order if it still has its marketable qualities (including its packaging), consumer attributes and invoice.

Within 10 days of receipt of your returned items we will either refund the price of your order or exchange goods for similar items.

Please remember that a customer is liable for any shipping expenses during an exchange and return processes. We do our best to save items in one piece during delivery. However, if by any reason goods arrived broken, please send us a photo, on which we can clearly see the damage, and describe its condition. In this case we will refund the value of the item (this can be money or other available item) or exchange this item for a similar one.

If you have any questions and claims, please write to