General terms

By placing an order with Avesta company s.r.o. (online-shop www.white-giraffe.com), the Buyer acknowledges the acceptance of these General Sales Condtions. Divergences from these Conditions are possible but have to be agreed always in writing.

Order of the goods

Goods can be ordered through the online store. After ordering, the Buyer receives a message from the shop to email.

Product is reserved in real time. Order is available for the payment immediately after order placement. Buyer cannot change order after placement.

More detail information about ordering process is here http://white-giraffe.com/content/26-how-to-order

Shipping cost

Shipping cost is calculated automatically based on destination and weight of the order, including the weight of the package. The cost of packaging contained in the product price, and can not be reduced.

All additional costs if they occur ( duties, customs, etc.) the Buyer pays in accordance with the laws of their country.

Terms of sending orders.

Standard handling time is 1-3 working days from the date of payment, maximum 5 working days. If you want your order shipped by a certain date, please contact the Administration in order to avoid misunderstandings.

Payment for orders.

Orders sending only after full payment by the buyer. Payment for orders available with online payment systems, bank transfer, cards or classical money transfer. Please note that some of the payment options include additional fees.

Not paid orders removed from system after 5 working days.

In agreement with the Administration, time for payment may increase.

Delivery of the order.

Usially goods deliver by Bulgarian Post, first class mail with tracking numbers. Cost of delivery are dependent on the weight of the order including packaging, destination country and are consistent with rates used by the delivery service.

All orders are subject to product availability. If an item in your order is unavailable, we will ship you the part of your order that is available. When that item becomes available, we will ship you the rest of your order. Shipping costs for your order are non-refundable and are based on the weight of the items you order and your location. The date of delivery for your order may vary due to carrier shipping practices, delivery location, method of delivery and the quantity of items ordered, and in addition your order may be delivered in separate shipments. Additional shipping charges may apply depending on your location and the size of your order. You are responsible for all taxes applicable to the delivery of your order, including sales tax, value added tax, custom duties and excise duties. If there is any damage to the items that you ordered on delivery, you must contact us within 5 days from receipt of your order.

Returns and refunds.

We want you to be satisfied with your purchases on WhiteGiraffe. We take pride in the quality of our products and packaging. If you are not satisfied with our service for any reason, you may return products within 14 days of the date of delivery. We will accept returned items if they are unused.

We will accept back your order if it still has its marketable qualities (including its packaging), consumer attributes and invoice. Within 7 days of receipt of your returned items we will either refund the price of your order or exchange goods for similar items. Remember that a Buyer is liable for any shipping expenses during exchange and return processes.

Please ship your return merchandise, with the requested information completed on the back of your packing slip, to the following address via registered mail:

Bilansio EOOD,

ul. Tsar I.Shishman,

b.26 Varna, 9000


We do our best to save items in one piece during delivery. However, if by any reason goods arrived broken, please send us a photo, on which we can clearly see the damage, and describe its condition.

In this case we will refund the value of the item (this can be money or other available item) or exchange this item for a similar one.

Depending on the method you use to return the item(s) to us, it can take up to 7-21 days for us to receive your parcel.

To check on the status of your return, email us at svobodova.oa@gmail.com with your order number, name, address and details on the item(s) you returned.

Product information and recommendations:

· Product represented in the store, bought only directly from the manufacturer and small local producers.

· The administration ensures that the product is the same as indicated on the packaging, except the technical errors.

· Please note that product colors displayed on your monitor may differ from real due to calibration and technical parameters of the monitor, and lighting conditions.

· For more information about a product you can always contact with us at shop@white-giraffe.com.